Book a Call
Legal

Privacy Policy

How Red Hot Media House collects, uses, and protects your information when you use our website and services.

Effective Date: May 2025  |  Last Updated: May 2026

1. Introduction

Welcome to Red Hot Media House (“we,” “our,” or “us”). We are a digital marketing and creative agency headquartered in India, serving clients across India and internationally. We operate through our website at www.redhotmediahouse.com.

At Red Hot Media House, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or engage with us through any of our digital channels.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not access or use our website or services.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

  • Full name, business name, email address, and phone number submitted via contact forms
  • Project details, goals, and requirements you share during consultations
  • Billing details including invoicing name and business address (we do not store full payment card information)
  • Communications via email, WhatsApp, or other messaging platforms
  • Newsletter subscription requests and marketing opt-ins

2.2 Information We Collect Automatically

  • IP address, browser type, device type, and operating system
  • Pages visited, session duration, referral URLs, and click behavior on our website
  • Cookie data and similar tracking technologies
  • Geographic location (country/city level, not precise location)

2.3 Information from Third-Party Sources

  • Data from advertising platforms such as Google Ads and Meta (Facebook/Instagram) if you have interacted with our ads
  • LinkedIn interactions if you engage with our business page
  • Referral data from partner websites or business networks

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

  • To respond to your inquiries and provide requested services
  • To onboard clients and manage ongoing projects
  • To create, execute, and optimize digital marketing campaigns
  • To communicate project updates, reports, and deliverables

3.2 Business Operations

  • To process invoices and manage financial transactions
  • To improve our services based on client feedback and usage data
  • To analyze website performance and user behaviour
  • To comply with applicable laws and legal obligations

3.3 Marketing & Communication

  • To send service-related updates and newsletters (only with your consent)
  • To run targeted advertising campaigns on digital platforms
  • To measure the effectiveness of our marketing efforts

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and understand how our site is used.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function correctly. These cannot be disabled.
  • Analytics Cookies: Used to understand visitor behaviour, including pages visited and time spent (via Google Analytics).
  • Marketing & Advertising Cookies: Placed by platforms like Meta Pixel and Google Ads to track conversions and enable retargeting.
  • Preference Cookies: Remember your settings and preferences for future visits.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Services & Integrations

We use trusted third-party tools and platforms in our business operations. These services may collect data as per their own privacy policies:

  • Google Analytics: Website traffic analysis and behaviour tracking. Learn more at policies.google.com/privacy
  • Meta Pixel (Facebook/Instagram): Conversion tracking and ad retargeting. Learn more at facebook.com/privacy
  • Google Ads: Paid advertising and conversion tracking
  • WhatsApp Business: Client communication
  • Email Marketing Platforms (e.g., Mailchimp): Newsletter and email campaigns
  • CRM Tools: Client relationship and lead management
  • Payment Gateways (e.g., Razorpay, PayPal): Secure billing and transaction processing

We do not sell your personal information to third parties. Data shared with service providers is strictly for the purpose of delivering our services to you.

6. Analytics & Advertising Platforms

We actively use Google Analytics and Meta Pixel on our website. These tools may track your browsing activity across websites, serving ads based on your interests. If you wish to opt out:

7. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

  • SSL/TLS encryption for all data transmitted through our website
  • Restricted internal access to client data on a need-to-know basis
  • Regular security audits and software updates
  • Secure cloud storage and encrypted communication channels

While we take reasonable precautions, no data transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to safeguarding your information to the best of our ability.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
  • Right to Restriction: Request that we limit how we process your data
  • Right to Data Portability: Receive your data in a machine-readable format
  • Right to Object: Object to processing of your data for direct marketing purposes
  • Right to Withdraw Consent: Withdraw consent for any activity where consent was the legal basis

To exercise any of these rights, please contact us at the details provided in Section 13. We will respond to your request within 30 days.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention guidelines are as follows:

  • Active client data: Retained for the duration of the engagement and up to 3 years thereafter
  • Prospect and inquiry data: Retained for up to 12 months from the date of last contact
  • Financial and billing records: Retained for 7 years as required under Indian taxation and accounting laws
  • Website analytics data: Retained per Google Analytics data retention settings (typically 14 months)

10. International Data Transfers

Red Hot Media House is based in India. If you access our website or services from outside India, please be aware that your information may be transferred to and processed in India, or in any country where our third-party service providers operate.

We ensure that international data transfers are conducted in compliance with applicable data protection laws, and we take appropriate safeguards to protect your data regardless of where it is processed.

11. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a person under 18, we will take prompt steps to delete such information. If you believe we have collected information from a minor, please contact us immediately.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically. Continued use of our website or services following any updates constitutes your acceptance of the revised Privacy Policy.

13. Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

We are committed to resolving any privacy concerns promptly and transparently.

Contact us

W
Book a CallWhatsApp